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How do I return an item?

At Istxpess.com, we offer a 100 % customer satisfaction guarantee.

General Return Policy

- Return for refund within: 30 days
- Return for replacement: 30 days

Here are the rules to follow for your return:

· You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers).

· When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Istxpess.com will not be responsible for any shipping loss.

· The customer must inform Istxpess.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.

· All return(s) must have the original packaging and accessories.

· The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Istxpess.com will not reimburse any customer for the shipping cost of a returned product.

· Please allow 2-7 business days to process your return.

· Istxpess.com reserves the right to refuse service that would void the return policy.

· Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make your purchase.


Return Policy for Refunds

You may return most items sold by Istxpess.com within 30 days from the invoice date (45 days for international customers) for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories.

· Any item that is returned after the 30 day grace period (45 days for international customers).

· Any item that is not in its original condition, is physically damaged, or is missing parts.

· Any photo paper that has been printed on or used.


Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Istxpess.

Restocking Fee

A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or address errors

You need to call in/Skype to cancel your order. We do not accept emails as a way of cancelling orders. For any refused package or any returns to Istxpess.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.

Order Discrepancy

If you receive damaged/incorrect or missing items in your order, please contact our Customer Service within 7 business days from the date of delivery.

Certain information may be required for verification:

-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item

Customers may send the above information to RMA@Istxpess.com. A representative will review the order and respond within 48 hours.

Unauthorized Return

All returns require a Return Merchandise Authorization (RMA) number. Istxpess will not accept any return without the RMA number. The package will be returned at the sender’s expense.

For further assistance please e-mail
rma@Istxpess.com